Canada's Charging Source

Warranty & Return Policy

OUR ONE (1) YEAR LIMITED PRIVACY POLICY

BrightWorks Charging offers a standard One (1) Year Limited Warranty on all products, except charging tips and gift orders, to cover all manufacturer defects. Our One (1) Year Limited Warranty is only valid when the defective item is accompanied by a proof of purchase from BrightWorks Charging.

Please note our warranty does not cover product failure, any defect or malfunction that is caused as a result of overuse, misuse or failure to follow
operating instructions, abuse, or use with improper or faulty equipment. It also does not cover incidental damages. BrightWorks Charging will test the product according to the description of the request/problem listed in the Warranty Claims & Return form.

If the confirmed issue is the same as the problem listed on the form, the product will be repaired. If the item is un-repairable, it will be replaced ith the same item. In the event that the item is no longer available, BrightWorks Charging will replace it with an alternative item comparable in specs to the original item ordered.

If the description of the problem is different from the problem listed on the form or damaged from delivery, we will contact the customer. If the product has no identifiable problem, we reserve the right to charge for return delivery. BrightWorks Charging has sole discretion in deciding if a product will be repaired or replaced. BrightWorks Charging does not offer advance replacements.

If a replacement product is required immediately, then the customer will need to place a new order for the item. If a product is confirmed used or abused upon return and review/testing, the customer may be subject to labor and parts fee along with return shipping costs for replacements.

Warranty repairs/replacements do not extend the original warranty period. BrightWorks Charging is responsible for shipping costs associated with
warranty returns.

You must include your original Order # for your request to be processed. You will be contacted by a BrightWorks Charging representative for further assistance with your request.

No Warranty Credits or Exchanges for:

● Returned items that failed due to an accident, purchaser’s abuse, neglect or failure to operate in accordance with instructions provided in the owner’s manual(s) supplied.
● Returned items that failed due to incorrect voltage or improper wiring.
● Returned items that failed due to rain, excessive humidity, corrosive environments or other contaminants.
● Any item damaged in shipment.
● Any product failure caused by installing or operating under conditions not in accordance with installation and operation guidelines or damaged by contact with tools or surroundings.
● Returns items with cosmetic defects that do not interfere with product functionality.
● Returned items that are incomplete or defaced.
● Any consumable or standard wear items such as disposable battery packs, worn-out and/or broken cables due to repeated usage or improper disconnection from a device being charged.
● Returned items with a different serial number from what was authorized for return.
● Returned items that were special ordered or custom configured.
● Free Gift or Free Giveaway orders or certain discounted orders.
● Freight damaged items. If your shipment arrives damaged, you must note the damage on the carrier’s delivery record in
accordance with the carrier’s policy, save the merchandise in the original box and be packing it arrived in, and coordinate with us for a carrier inspection of damaged merchandise.

30 Day Return Policy

At BrightWorks Charging, our priority is to make certain of your 100% satisfaction with your purchase. If for whatever reason, you are dissatisfied with your purchase, you can return it to BrightWorks Charging within 30 calendar days of receipt of item(s). Claims for damaged, defective, or
missing items must be received within two business days of receipt of merchandise.

Returns and exchanges can be made within 30 days from the original purchase date. Custom orders are not eligible for returns. Customers are responsible for the initial shipping cost and all return shipping costs. No credits are issued on shipping costs.

There is a 20% restocking fee on ALL returns. The customer is responsible for the return shipping fees. Please note that original shipping fees are not refundable.

All returned items must be in their original box or crate and must include all packing material, manuals, and accessories.

For any exchange requests, product(s) must be returned in good working condition. Opened or used products for exchange will be replaced with a unit of same or similar specs.

Please take care to package your return carefully. BrightWorks Charging is not responsible for damaged or lost product(s) due to shipping. Any damaged or subsequent failure of the hardware product related to inappropriate packaging will result in additional charges for the repair/replacement of the product(s).

If the customer desires an expedited method of return, shipment costs will be incurred.

  Twitter

Quick question? Tweet us, and we’ll be sure to get right back to you. Twitter is also a great way to stay up-to-date on everything happening at Brightworks.

@BWCharging

  Email Us

If you have any questions about the different solutions we offer businesses, or about our products and installation services, you can always contact us directly.

[email protected]

  Call Us Today

We’re available by phone from 9AM to 5.00PM (ET) Monday through Friday during business hours if it’s easier for you to call us and talk about the inquiry.

+1 800-577-0240

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